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Shipping policy

Shipping policy

Shipping Policy

This policy governs the shipping of goods and products sold on 8 Grinds Coffee ("8 Grinds Coffee", "W/we", "S/site") website ("S/site").

COFFEE AND OTHER PERISHABLE ITEMS

Shipping Days and Times

Coffee orders are roasted to order and generally shipped out within 3 business days. Some orders can up to 5 days.

Order Tracking

All shipments will receive a tracking number once shipped, this tracking number will be emailed to the email address you provided during checkout.

Damaged Goods Upon Arrival

If there is an issue such as a damaged delivery, please contact us immediately for the next steps to rectify the situation. Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours. 

Incorrect Product Received

All perishable items are non-returnable. Please make sure that you confirm your order details prior to checkout. If the error was made on our end (ex: we send you the wrong product) we will send you the correct product and you get to keep the incorrect product that was sent. 

Shipping Times

Shipping times displayed on the website are best-guess approximations. Due to courier schedules, holiday hours of operations and fluctuations in shipping volumes, shipping estimates may be off.


If you MUST have a product by a specific date, please include a comment during checkout and we will try to work with you to accommodate the deadline, or let you know if we are unable to.

Order Processing Times

We typically aim for a 24 hour processing time, but a number of factors may affect that and we don't guarantee it. Order processing can be affected by order volumes at different times of year, surges in order volume during holiday seasons or promotions, and inventory status.

Mondays are especially busy days (Tuesday in the case of long-weekends) and may add a day to the processing time. Once you receive an email that your order has been placed in "Processing", no further changes can be made.

Replying to emails we send may add a delay to processing as your order is automatically placed on hold so that we can reply to your email.

Due to rapid changes in inventory levels and some large quantity orders, inventory may go out of stock without notice. When this happens, we may ship the remainder of the order, or hold the order while we ask if you'd like to substitute the out-of-stock item for a different product.

If you're placing an order for a particular item, please include it in the comments during checkout so that we know not to short-ship it.

 

ALL OTHER ITEMS AND PRODUCTS

All non-perishable items typically ship within 3-5 days unless otherwise noted. 8 Grinds Coffee partners with several suppliers and their individual shipping times vary. 

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