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Refund policy

Refund policy

REFUND POLICY

We want you to be happy with your coffee purchase. If you are not satisfied for any reason, please contact us and we will do everything we can to make it right.

Please note that we do not accept returns for perishable items. All coffee and other food sales are final without exception unless an error was made by us or your order was damaged upon delivery.

Other non-perishable items may be returned for thirty (30) days, less a restocking fee of 15 percent (15%). Defective merchandise will be exchanged for the same or similar product. Our policy lasts for thirty (30) days. If thirty (30) days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards

To complete your return, please email returns@8grindscoffee.com

There are certain situations where only partial refunds will be granted (if applicable):

  • Any item not in its original condition; is damaged or missing parts for reasons not due to our error
  • Any item with obvious signs of use

Refunds (if applicable)
Once your return is received and inspected, we will communicate with you via email. Here we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. 

Late or missing refunds (if applicable)
If you haven’t received a refund, please first check your bank account. Then contact your credit card company, it may take some time before your refund is posted to your account. Next, contact your bank. There is often some processing time before refunds are posted. Please note that once we process your refund, we cannot assist you any further. Also, we do not have any control over when or how your financial institution processes refunds or posts credits to your account. Once a refund has been issued and processed in our system, it is considered complete and out of our area of responsibility.

Sale items (if applicable)
Only regular priced items may be refunded. All items purchased on sale are final.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange something please email us.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they may be notified of the return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Again, we want you to be happy with your coffee purchase. If you are not satisfied for any reason, please contact us and we will do everything we can to make it right.

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